A MCDM Tool to Evaluate Government Websites in a Fuzzy Environment

Gülçin Büyüközkan ()
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Gülçin Büyüközkan: Galatasaray University

A chapter in Multiple Criteria Decision Making for Sustainable Energy and Transportation Systems, 2010, pp 201-210 from Springer

Abstract: Abstract This paper presents a multi criteria decision making (MCDM) framework for evaluating the performance of government websites. In line with the multi-dimensional characteristics of website quality, MCDM provides an effective framework for an inter-website comparison involving the evaluation of multiple attributes. It thus ranks different websites compared in terms of their overall performance. In addition, the subjectivity and vagueness in the assessment process is dealt with fuzzy logic. The proposed framework is effectively illustrated to evaluate Turkish government websites.

Keywords: Multi criteria decision making; Evaluation of website performance; VIKOR method; Fuzzy logic; Government websites (search for similar items in EconPapers)
Date: 2010
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Persistent link: https://EconPapers.repec.org/RePEc:spr:lnechp:978-3-642-04045-0_17

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DOI: 10.1007/978-3-642-04045-0_17

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