Empowering Farmers in India Through E-Government Services

J. Nair () and B. N. Balaji Singh ()
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J. Nair: PES University
B. N. Balaji Singh: PES University

A chapter in ICT for a Better Life and a Better World, 2019, pp 205-219 from Springer

Abstract: Abstract Government organizations are stepping up to the challenge of facilitating e-Government services, with consumers as partners. E-Government allows customer co-creation where a citizen with Self-Service Technologies (SSTs) as tools, steps into the service-delivery process. The goal of such e-Government Services results in a self-service economy. The Government of India (GoI), as part of its government-to-citizen (G2C) e-business model, has rolled out multiple electronic web services (e-services) through the Digital India program. However the question arises: Has the Government met its objectives in providing efficient e-Government services through SSTs? A case-study methodology is adopted in this research to analyze consumer considerations through a process workflow model in an e-Government program initiated for farmers through an Agricultural Extension Centre. The study is conducted in Karnataka, a Southern State in India. The study proposes an enhanced ICT-based process workflow model at RSK (Raitha Samparka Kendras).

Keywords: E-Government services; Information dissemination; Self-service economy; Self-service technologies (search for similar items in EconPapers)
Date: 2019
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Persistent link: https://EconPapers.repec.org/RePEc:spr:lnichp:978-3-030-10737-6_14

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DOI: 10.1007/978-3-030-10737-6_14

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