Managing Intellectual Capital Inside Online Communities of Practice: An Integrated Multi-step Approach

Chiara Meret (), Michela Iannotta (), Desiree Giacomelli (), Mauro Gatti and Ida Sirolli ()
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Chiara Meret: Sapienza University of Rome
Desiree Giacomelli: Sapienza University of Rome
Ida Sirolli: TIM S.p.A.

A chapter in Exploring Digital Ecosystems, 2020, pp 121-134 from Springer

Abstract: Abstract The increasingly use of social online services has contributed to raising interest in studying a renewed active contribution of individuals to business development processes and value creation. As in knowledge-based organizations the phenomenon of value creation refers to intangible assets, in this study we apply a validated refined framework for intellectual capital (IC) analysis. Accordingly, IC can be grouped into three dimensions: (a) human capital (HC); (b) structural capital (SC); and (c) relational capital (RC). Because of their characterizations, Communities represent a privileged place for IC analysis on an individual and collective level. The unit of analysis of our integrated step-by-step methodology are two online communities of practice (CoPs), operating within one of the most important Italian telecommunication company (TIM S.p.A.). As a result of their empirical investigation, this integrated approach is able to provide both academics and practitioners with an effective tool for assessing intellectual capital and its related dimensions.

Keywords: Online communities of practice; Intellectual capital assessment; Multi-step approach (search for similar items in EconPapers)
Date: 2020
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Persistent link: https://EconPapers.repec.org/RePEc:spr:lnichp:978-3-030-23665-6_9

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DOI: 10.1007/978-3-030-23665-6_9

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