Unwrapping Efforts and Difficulties of Enterprises for Digital Transformation

Haruka Ikegami () and Junichi Iijima ()
Additional contact information
Haruka Ikegami: Tokyo Institute of Technology
Junichi Iijima: Tokyo Institute of Technology

A chapter in Digital Business Transformation, 2020, pp 237-250 from Springer

Abstract: Abstract Since the late twentieth century, Information Technology (IT) has made a fundamental transformation in our society through automation, a process known as the third Industrial Revolution. More recently, in the twenty-first century, there has been a farther stage of transformation through IT called “Digital Transformation.” However, enterprises are struggling with aligning suitable digital strategies and actions for Digital Transformation, since there is a fundamental complexity in IT management, and a scarcity of research relating to how enterprises could systematically approach Digital Transformation. Therefore, we conducted eight interviews as a case study to explore key strategic themes for those enterprises regarding Digital Transformation. We applied directed content analysis for the interviews and obtained detailed descriptions that fully explain Digital Transformation in Japanese enterprises. From our results, three key topics have been discovered for the enterprises to consider for Digital Transformation: (1) Customer Experience, (2) Strategic Intent, and (3) Ecosystem. The results of our research contribute to a better understanding of what struggle enterprises have experienced with Digital Transformation by showing a practical approach for real businesses, as well as by demonstrating the possibilities for future research.

Keywords: Digital transformation; IT-capability maturity framework; Directed content analysis; Customer experience; Strategic intent; Ecosystem (search for similar items in EconPapers)
Date: 2020
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:lnichp:978-3-030-47355-6_16

Ordering information: This item can be ordered from
http://www.springer.com/9783030473556

DOI: 10.1007/978-3-030-47355-6_16

Access Statistics for this chapter

More chapters in Lecture Notes in Information Systems and Organization from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().