Do Users Respond to Challenging and Hindering Techno-Stressors Differently? A Laboratory Experiment

Christoph Weinert (), Katharina Pflügner () and Christian Maier ()
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Christoph Weinert: University of Bamberg
Katharina Pflügner: University of Bamberg
Christian Maier: University of Bamberg

A chapter in Information Systems and Neuroscience, 2020, pp 79-89 from Springer

Abstract: Abstract Techno–stressors are typically hindering for users. These then cause adverse user responses, such as techno-exhaustion, which in turn result in reduced task performance. Latest technostress research adds two types of stressors: hindrance techno-stressors (HTS) and challenge techno–stressors (CTS). Using that knowledge, this research-in-progress paper develops a research model assuming that both types of techno-stressors lead to different user responses (e.g., motivation, techno-exhaustion, arousal) and, in turn, have a different impact on task performance. To validate that empirically, we propose a mixed-experimental research design following a pre-post approach with three different treatments (e.g., HTS, CTS, control) using among other different biomarkers (e.g., SC, sAA, cortisol) to measure arousal. The expected contributions and future steps are discussed.

Keywords: Challenge/Hindrance stressors; Technostress; Exhaustion; Arousal; Task performance; Skin conductance; Alpha-amylase; Cortisol (search for similar items in EconPapers)
Date: 2020
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DOI: 10.1007/978-3-030-60073-0_10

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