Measuring Healthcare Performance in Digitalization Era an Empirical Analysis

Concetta Lucia Cristofaro (), Marzia Ventura, Rocco Reina and Teresa Gentile
Additional contact information
Concetta Lucia Cristofaro: Magna Graecia University
Marzia Ventura: Magna Graecia University
Rocco Reina: Magna Graecia University
Teresa Gentile: Magna Graecia University

A chapter in Do Machines Dream of Electric Workers?, 2022, pp 137-147 from Springer

Abstract: Abstract The field of performance has grown so much over the years that in the various organizational contexts the awareness, and use of performance measurement (PM) systems has increased. This change occurs also in health care. Performance measurement emerged in healthcare organizations to better quantify the achievement of objectives, to evaluate overall performance and promote excellence. Meanwhile, organizations have increasingly refined ICT technologies and data collection and flows, in order to better configure performance measurement systems for the organizational units and processes. The focus of this research is to understand how technology can facilitate the monitoring of the indicators used in the measurement of health services, through an exploratory study on one specific hospital ward. In this case, the focus was on Academic Hospital of Catanzaro, where the performance measurement system was implemented in order to improve the quality of the offered services.

Keywords: Health digitalization; Performance measurement; Hospital pharmacy (search for similar items in EconPapers)
Date: 2022
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:lnichp:978-3-030-83321-3_10

Ordering information: This item can be ordered from
http://www.springer.com/9783030833213

DOI: 10.1007/978-3-030-83321-3_10

Access Statistics for this chapter

More chapters in Lecture Notes in Information Systems and Organization from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().