Ethical Design of Conversational Agents: Towards Principles for a Value-Sensitive Design

Thiemo Wambsganss (), Anne Höch (), Naim Zierau () and Matthias Söllner ()
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Thiemo Wambsganss: University of St.Gallen (HSG)
Anne Höch: University of Kassel, Information Systems and Systems Engineering
Naim Zierau: University of St.Gallen (HSG)
Matthias Söllner: University of Kassel, Information Systems and Systems Engineering

A chapter in Innovation Through Information Systems, 2021, pp 539-557 from Springer

Abstract: Abstract Conversational Agents (CAs) have become a new paradigm for human-computer interaction. Despite the potential benefits, there are ethical challenges to the widespread use of these agents that may inhibit their use for individual and social goals. However, besides a multitude of behavioral and design-oriented studies on CAs, a distinct ethical perspective falls rather short in the current literature. In this paper, we present the first steps of our design science research project on principles for a value-sensitive design of CAs. Based on theoretical insights from 87 papers and eleven user interviews, we propose preliminary requirements and design principles for a value-sensitive design of CAs. Moreover, we evaluate the preliminary principles with an expert-based evaluation. The evaluation confirms that an ethical approach for design CAs might be promising for certain scenarios.

Keywords: Ethics in IS; Value-sensitive design; Conversational agents; Design science research (search for similar items in EconPapers)
Date: 2021
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Persistent link: https://EconPapers.repec.org/RePEc:spr:lnichp:978-3-030-86790-4_37

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DOI: 10.1007/978-3-030-86790-4_37

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