Exploring the State-of-the-Art of Persuasive Design for Smart Personal Assistants

Dennis Benner (), Sofia Schöbel () and Andreas Janson ()
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Dennis Benner: University of Kassel, Information Systems
Sofia Schöbel: University of Kassel, Information Systems
Andreas Janson: University of St

A chapter in Innovation Through Information Systems, 2021, pp 316-332 from Springer

Abstract: Abstract Driven by technological advances, smart personal assistants (SPA) have gained importance in human–computer interaction. SPA can influence user behavior and persuade users to reach a specific outcome. However, users often lack the motivation to interact with SPA. One way to support this interaction is persuasive system design – considering concepts as gamification and nudging. Although SPA research has increased recently, there is still no shared knowledge about persuasive designs. Therefore, we aim to identify the current state-of-the-art Design for persuasive SPA to understand how interactions and designs can be improved. Thus, we conduct a systematic literature analysis to represent how gamification and digital nudging are used to design SPA and conclude if and how those concepts can support SPA interactions. Consequently, we contribute to theory, providing better understanding about SPA interaction and design to make SPA more engaging and entertaining. Practitioners can use this contribution for persuasive SPA designs.

Keywords: Smart personal assistants; Persuasive Design; Persuasive agents (search for similar items in EconPapers)
Date: 2021
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Persistent link: https://EconPapers.repec.org/RePEc:spr:lnichp:978-3-030-86797-3_21

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DOI: 10.1007/978-3-030-86797-3_21

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