What is Meant by Digital Transformation Success? Investigating the Notion in IS Literature

Philipp Barthel ()
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Philipp Barthel: LMU Munich

A chapter in Innovation Through Information Systems, 2021, pp 167-182 from Springer

Abstract: Abstract Companies across all industries currently strive to successfully master their digital transformation. While information systems research to date has strongly emphasized identification of how companies achieve digital transformation success, the literature is still strikingly vague regarding the notion of digital transformation success itself and approaches to measure it. Therefore, we have conducted a systematic literature review to investigate how information systems studies discuss the concept of digital transformation success and which approaches to success measurement they propose and apply. Based on our analysis, we identify four clusters that represent different understandings of digital transformation success and 20 success dimensions that concretize success measurement. This study clarifies the notions of digital transformation success currently in use and outlines new avenues for information systems research. Further, the results inform practitioners regarding different options and approaches to assess digital transformation success.

Keywords: Digital transformation; Success; Literature review (search for similar items in EconPapers)
Date: 2021
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Persistent link: https://EconPapers.repec.org/RePEc:spr:lnichp:978-3-030-86800-0_13

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DOI: 10.1007/978-3-030-86800-0_13

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