Notation-Agnostic Subprocess Modeling for Adaptive Case Management

Johannes Tenschert (), Sebastian Dunzer () and Martin Matzner ()
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Johannes Tenschert: University of Erlangen-Nürnberg
Sebastian Dunzer: University of Erlangen-Nürnberg
Martin Matzner: University of Erlangen-Nürnberg

A chapter in Innovation Through Information Systems, 2021, pp 359-375 from Springer

Abstract: Abstract Even though knowledge work comprises tasks that cannot be modeled a priori, some structure for routine work or an outlined course of action is often necessary. Knowledge workers perform structured and ad-hoc activities – and a wide range of requirements typically yields many tools. To avoid redundant and scattered process information, a single system of record capable of consolidating flexibility and modeling of different aspects of processes is desirable. For knowledge-intensive processes, we outline how to combine process models for structured routine aspects with the ad-hoc activities and flexibility of social software in the same context. Therefore, a case comprises modeled subprocesses as well as ad-hoc activities and artifacts. The shared context allows to transparently combine aspects and deviate from predefined models. We prototypically implement our approach and show that ad-hoc project management and different notations can be applied within the same case.

Keywords: Adaptive case management; Subprocess modeling; Knowledge-intensive business process; Process flexibility (search for similar items in EconPapers)
Date: 2021
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DOI: 10.1007/978-3-030-86800-0_25

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