ROI in Training Projects: From Satisfaction to Business Impact

Leandro F. Pereira (), Álvaro L. Dias, Rui Vinhas Silva () and Natália L. Teixeira ()
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Leandro F. Pereira: BRU-Business Research Unit, ISCTE - Instituto Universitário de Lisboa
Álvaro L. Dias: BRU-Business Research Unit, ISCTE - Instituto Universitário de Lisboa
Rui Vinhas Silva: BRU-Business Research Unit, ISCTE - Instituto Universitário de Lisboa
Natália L. Teixeira: CEFAGE – Centros de Estudos e Formação, Avançada em Gestão e Economia

A chapter in Sustainability in Software Engineering and Business Information Management, 2023, pp 142-151 from Springer

Abstract: Abstract While knowledge and methodologies on how to estimate and measure benefits for business initiatives have advanced, it is uncommon to apply this knowledge and methodologies to HR initiatives, particularly training projects. As HR executives need to justify the effectiveness of their training investments and whether they generate any return for employees and the organization’s business goals, knowing how to measure ROI in training projects is becoming a critical skill. This study presents the main findings on the current practices of ROI measurement in training projects used by organizations. The study concluded that while levels 1 and 2 (reaction and learning evaluation) are frequently used, the remaining levels (impact, application, and ROI analysis) are often neglected. The article also provides recommendations and directions for future research on the topic.

Keywords: Training Projects; Benefits Realization Management; Business Case; Business Impact; Human Resources; ROI (search for similar items in EconPapers)
Date: 2023
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Persistent link: https://EconPapers.repec.org/RePEc:spr:lnichp:978-3-031-32436-9_12

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DOI: 10.1007/978-3-031-32436-9_12

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