Exploring Barriers and Engagement in Digital Workplaces: An Analysis Spanning the Periods Before, During, and After COVID

Caroline Relva Moraes (), Paulo Rupino Cunha () and Isabel Ramos ()
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Caroline Relva Moraes: University of Coimbra, DEI
Paulo Rupino Cunha: University of Coimbra, CISUC, DEI
Isabel Ramos: University of Minho

A chapter in Advances in Information Systems Development, 2024, pp 131-151 from Springer

Abstract: Abstract In this study, we examine barriers and engagement in digital workplaces with data spanning multiple years from the periods before, during, and after COVID-19. We build on a previous systematic literature review, a survey, and two rounds of interviews spaced 1 year apart to compile a comprehensive list of barriers to digital workplaces and those unique to extreme situations. After the World Health Organization (WHO) declared COVID-19 is no longer a Public Health Emergency of International Concern, we resorted to another survey (n = 378) to understand the personal and organizational circumstances now influencing employee engagement and how these compare to the previous periods. Our findings help us understand how the pandemic changed digital workplaces.

Keywords: Digital workplace; Remote work; Barriers; Covid-19; Engagement (search for similar items in EconPapers)
Date: 2024
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DOI: 10.1007/978-3-031-57189-3_7

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