 Enhancing Healthcare Employees’ Hope in the Digital Era: The Role of a Training Intervention and Its Impact on Patient SatisfactionEvgenia Pavlakou ()
A chapter in Leading and Managing in the Digital Era, 2024, pp 239-254 from Springer Abstract: Abstract This paper explores the role of increasing Hope among staff in the healthcare workplace, especially in the context of the challenges that the digital era has imposed on healthcare workers. Employing Snyder’s principles of Hope, the study uses a training intervention to foster Hope among healthcare employees in a hospital unit. Hope, as part of the HERO model, promotes overall well-being particularly in health professionals who experience an excessive workload. Digital technology is not always beneficial, and often causes stress and anxiety, and our intervention seeks to mitigate this to some extent. We observed that the intervention increased Hope and optimism among staff members, which had positive impacts on goal-setting skills and problem-solving abilities, which ultimately improved patient satisfaction. The findings underline the beneficial effects of such interventions in various sectors, particularly in an ‘always-on’ digital work culture. Date: 2024 There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it. Related works: Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text Persistent link: https://EconPapers.repec.org/RePEc:spr:lnichp:978-3-031-65782-5_16 Ordering information: This item can be ordered from DOI: 10.1007/978-3-031-65782-5_16 Access Statistics for this chapter More chapters in Lecture Notes in Information Systems and Organization from Springer |
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