Advances in Measuring Soft Skills in Project Management. A Technology-Mediated Approach to Capture the Enacted Behavior

Franca Cantoni (), Camilla Capogreco (), Marco Cerri (), Emanuele Patti () and Claudio Soregaroli ()
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Franca Cantoni: Università Cattolica del Sacro Cuore
Camilla Capogreco: Università Cattolica del Sacro Cuore
Marco Cerri: Università Cattolica del Sacro Cuore
Emanuele Patti: Università Cattolica del Sacro Cuore
Claudio Soregaroli: Università Cattolica del Sacro Cuore

A chapter in Technology-Driven Transformation, 2025, pp 321-331 from Springer

Abstract: Abstract The evaluation of soft skills in project management presents persistent methodological challenges due to their behavioral, relational, and context-dependent nature. This study systematically investigates (i) the dominant measurement approaches currently employed, and (ii) the diffusion of objective behavioral assessment tools capable of capturing enacted behaviors. The findings reveal a prevailing reliance on self-report measures, with limited adoption of objective behavioral assessments. To address this gap, the study proposes an innovative measurement architecture integrating technology-mediated tools—such as virtual escape rooms and e-driving simulations—and a dedicated algorithm for standardizing and interpreting behavioral data against population benchmarks. This framework offers a replicable methodology capable of generating empirically grounded, behavior-based data for theory-building and validation.

Keywords: Soft skills; Project management; Behavioral assessment; Measurement methodology; Enacted behavior (search for similar items in EconPapers)
Date: 2025
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Persistent link: https://EconPapers.repec.org/RePEc:spr:lnichp:978-3-032-01396-5_19

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DOI: 10.1007/978-3-032-01396-5_19

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