Designing a Conversational Virtual Patient for Communication and Anamnesis Training in Medical Education

Jennifer Kendziorra (), Paulina Gabriele Zender (), Laura Ebers () and Till J. Winkler ()
Additional contact information
Jennifer Kendziorra: University of Hagen
Paulina Gabriele Zender: University of Hagen
Laura Ebers: University of Hagen
Till J. Winkler: University of Hagen

A chapter in People, Society, and Ethical Challenges of Information Systems, 2026, pp 413-427 from Springer

Abstract: Abstract The use of conversational technologies to create conversational virtual patients (CVPs) holds great promise for improving the communication skills and medical knowledge of future physicians. This design science study aims to establish effective design principles for the implementation of CVPs. Based on existing literature and insights gained through semi-structured interviews with physicians, this study identifies design requirements and synthesizes them into four design principles: authentic representation, user adaptability, performance feedback, and user friendliness. The prototypical instantiation and first round of positive evaluation of a CVP for the symptom of stomach pain provides support for the validity of these principles. The study contributes actionable guidance for the development of future CVPs, ensuring that future medical education meets the evolving needs of digital-native learners.

Keywords: Digital health; Conversational virtual patients; Medical education (search for similar items in EconPapers)
Date: 2026
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:lnichp:978-3-032-08486-6_28

Ordering information: This item can be ordered from
http://www.springer.com/9783032084866

DOI: 10.1007/978-3-032-08486-6_28

Access Statistics for this chapter

More chapters in Lecture Notes in Information Systems and Organization from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().