Positive Impacts of Private Smartphone Experience on Satisfaction with Business Applications: A Counter-Evidence

Corinna Fohrholz (), Christian Lambeck () and Norbert Gronau ()
Additional contact information
Corinna Fohrholz: University of Potsdam
Christian Lambeck: Technische Universität Dresden
Norbert Gronau: University of Potsdam

A chapter in Novel Methods and Technologies for Enterprise Information Systems, 2014, pp 173-185 from Springer

Abstract: Abstract The high dissemination of smartphones in our everyday life has also influenced the use of business applications such as Enterprise Resource Planning (ERP) systems. In particular, the intuitive interaction of mobile devices and their innovative visualization concepts allow for a high joy-of-use. Whereas mobile business applications are already present today, the impact of private Smartphone usage on the user assessment of business applications, such as ERP, is rarely discussed. This paper addresses this research question by investigating the impact of private Smartphone usage on ERP user satisfaction. The authors hypothesize that users with lot of experience in mobile usage are also evaluating their ERP system more critical, as they also expect to have these intuitive interaction concepts in their business environment. The findings presented in this paper are based on a survey with 184 participants from small and medium-sized enterprises in Germany.

Keywords: ERP; Mobile device; Usability; User satisfaction (search for similar items in EconPapers)
Date: 2014
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:lnichp:978-3-319-07055-1_15

Ordering information: This item can be ordered from
http://www.springer.com/9783319070551

DOI: 10.1007/978-3-319-07055-1_15

Access Statistics for this chapter

More chapters in Lecture Notes in Information Systems and Organization from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().