Business Process Management for Knowledge Work: Considerations on Current Needs, Basic Concepts and Models

Dagmar Auer (), Stefan Hinterholzer (), Jan Kubovy () and Josef Küng ()
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Dagmar Auer: Johannes Kepler University Linz
Stefan Hinterholzer: University of Applied Sciences Upper Austria
Jan Kubovy: Johannes Kepler University Linz
Josef Küng: Johannes Kepler University Linz

A chapter in Novel Methods and Technologies for Enterprise Information Systems, 2014, pp 79-95 from Springer

Abstract: Abstract The portion of knowledge work is steadily increasing in today’s working environments in western societies. This needs to be respected in the supporting IT systems. Starting with the characteristics of knowledge work and the resulting needs of knowledge workers, we present and compare two current standardization efforts in area of Business Process Management (BPM) by the OMG—the Business Process Model and Notation (BPMN) and the Case Management Model and Notation (CMMN). We argue that a hybrid approach will not suffice in the future, but that there is rather a strong need for full integration.

Keywords: Business process management; Knowledge work(er); Case management; Activity-centric; Data-centric; Business process model and notation (BPMN); Case management model and notation (CMMN) (search for similar items in EconPapers)
Date: 2014
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Persistent link: https://EconPapers.repec.org/RePEc:spr:lnichp:978-3-319-07055-1_8

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DOI: 10.1007/978-3-319-07055-1_8

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