The Role of IS in Performance Management: The Case of an Italian Public University

Riccardo Mercurio (), Ernesto Nito (), Mario Pezzillo Iacono (), Vincenza Esposito () and Lucia Silvestri ()
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Riccardo Mercurio: Università degli Studi di Napoli Federico II
Ernesto Nito: Università Magna Græcia di Catanzaro
Mario Pezzillo Iacono: Seconda Università di Napoli
Vincenza Esposito: Università degli Studi del Sannio
Lucia Silvestri: Università degli Studi del Sannio

A chapter in Information Systems, Management, Organization and Control, 2014, pp 13-27 from Springer

Abstract: Abstract The article investigates the relationship between Performance Management Systems (PMS) and IS in a single Italian Public University, starting from the gap that exists between what is declared in University policy statements—ostensibly oriented towards empowerment—and what is actually implemented by public managers. We are particularly interested in understanding how ICT could support PMS in the control process. In our empirical analysis we observed that the role of IS depends on the strategy adopted in planning and implementing the PMS.

Keywords: Performance management systems; Information systems; Organizational control; Public university (search for similar items in EconPapers)
Date: 2014
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DOI: 10.1007/978-3-319-07905-9_2

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