The Role of Information Systems to Support Performance Management in Public Administration: The Case of the Italian Regulatory Authority for the Energy Sector

Simone Lazzini (), Luca Anselmi (), Luca Lo Schiavo () and Anna Maria Falanga ()
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Simone Lazzini: University of Pisa
Luca Anselmi: University of Pisa
Luca Lo Schiavo: Italian Regulatory Authority for the Energy Sector
Anna Maria Falanga: Italian Regulatory Authority for the Energy Sector

A chapter in Information Systems, Management, Organization and Control, 2014, pp 47-64 from Springer

Abstract: Abstract The objective of this paper is to offer a significant contribution to the debate on how to implement performance measurement systems in the Public Administration by proposing a model based on an integrated information system where planning (strategic and operational) and measurement systems are supported by a single application that drives the whole process. The research is based on the case study method [1] and analyses the characteristics of ICT systems in supporting the management control systems developed by the Italian regulatory authority for the energy sector (AEEG). The results of our work suggest that a single measurement metric may be identified for the assessment of the output produced by both core and accessory structures, in complete integration with the planning and control process.

Keywords: Performance management system; Information system in public administration; Authority (search for similar items in EconPapers)
Date: 2014
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DOI: 10.1007/978-3-319-07905-9_4

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