The Impact of Online Social Networks on Decision Support Systems

Francisco Antunes () and João Paulo Costa ()
Additional contact information
Francisco Antunes: Beira Interior University
João Paulo Costa: INESCC – Computer and Systems Engineering Institute of Coimbra

A chapter in From Information to Smart Society, 2015, pp 75-85 from Springer

Abstract: Abstract Previous research on this matter had already determined that many concepts are encompassed by both online social networking and decision support systems research. Due to the large number of concepts and using clustering techniques, we were able to determine four concept clusters, namely: the technical infrastructure, online communities, network analysis and knowledge management. Then, we intended to gain further knowledge on how those concepts influenced DSS related research and the contribution of each cluster to the support of the phases of decision-making process. We also wanted to perceive the interconnections among the concept clusters themselves, for which we used structural equation modeling techniques. The obtained results evidence that not only online social networks are being used as a technical infrastructure to support the three decision making phases and to support knowledge management and online communities, but also that the other clusters only regard the intelligence phase of the decision process.

Keywords: Decision Support System; Knowledge Management; Social Network Analysis; Online Community; Online Social Networking (search for similar items in EconPapers)
Date: 2015
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:lnichp:978-3-319-09450-2_7

Ordering information: This item can be ordered from
http://www.springer.com/9783319094502

DOI: 10.1007/978-3-319-09450-2_7

Access Statistics for this chapter

More chapters in Lecture Notes in Information Systems and Organization from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().