Supply Chain Management and the Role of ICT: DART-SCM Perspective

Lucia Aiello (), Iana Dulskaia () and Maria Menshikova ()
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Lucia Aiello: Universitas Mercatorum
Iana Dulskaia: Sapienza University of Rome
Maria Menshikova: Sapienza University of Rome

A chapter in Information and Communication Technologies in Organizations and Society, 2016, pp 161-176 from Springer

Abstract: Abstract Information technology infrastructure has a crucial role in improving Supply Chain Management (SCM) capability and in supply chain strategy. The increase in the use of Information Communication Technologies (ICT) reduce interaction and transaction costs and has an influence on logistics, procurement, vendor relationship management, and customer relationship management. In this perspective, the e-tools have stimulated and changed the supply chain. The paper in a first phase analyses the main literature on Service Dominant Logic and Dialogue-Access-Risk Benefits-Transparency (DART) framework in order to investigate how the academics and practitioners put this framework in action in the international scenario in Supply Chain Management. The last phase discloses a case study where the ICT are pervasive, the approach of the procurement process has changed. Through a case study focalized on e-procurement in a multinational enterprise that operates in the chemical-pharmaceutical sector, the research aims to highlight the coherence of e-tools with DART perspective.

Keywords: Supply chain management; Service dominant logic; DART-SCM; E-procurement; E-tools (search for similar items in EconPapers)
Date: 2016
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Persistent link: https://EconPapers.repec.org/RePEc:spr:lnichp:978-3-319-28907-6_10

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DOI: 10.1007/978-3-319-28907-6_10

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