The Value of ICT Applications: Linking Performance, Accountability and Transparency in Public Administrations

Danila Scarozza (), Alessandro Hinna (), Stefano Scravaglieri () and Marta Trotta ()
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Danila Scarozza: University of Rome Tor Vergata
Alessandro Hinna: University of Rome Tor Vergata
Stefano Scravaglieri: University of Rome Tor Vergata
Marta Trotta: University of Rome Tor Vergata

A chapter in Information and Communication Technologies in Organizations and Society, 2016, pp 51-70 from Springer

Abstract: Abstract Beginning in 2009, the Italian legislation proposed a convergent action of “programming” “evaluation” and “transparency” to be applied to the administrative processes. Within this framework, the ICT emerges as a key element in order to put the Reform into practice supporting administrations both in measuring and evaluating performance, and in increasing transparency and accountability. In order to understand the expected effects of ICT use on these relevant aspects of the administrative activities and, more in general, to give an interpretation of the role of the ICT in the reform process, the paper presents the results of a content analysis of 198 documents produced by public organizations for whom the Reform was of immediate application.

Keywords: ICT; Performance; Accountability; Transparency (search for similar items in EconPapers)
Date: 2016
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DOI: 10.1007/978-3-319-28907-6_4

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