Socio-technical Process Design—The Case of Coordinated Service Delivery for Elderly People

Thomas Herrmann (), Michael Prilla () and Alexander Nolte ()
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Thomas Herrmann: Ruhr-University of Bochum
Michael Prilla: TU Clausthal
Alexander Nolte: Ruhr-University of Bochum

A chapter in Blurring the Boundaries Through Digital Innovation, 2016, pp 217-229 from Springer

Abstract: Abstract The challenges of socio-technical design are demonstrated by a project of investigating the usefulness of Pen&Paper technology for ordering and coordinated service delivery. The employing and combination of a variety of methods for socio-technical design is described: surveys, ethnography, creativity techniques, walkthrough, usability testing and practical pre-tests. These methods are reflected with respect to cyclic design and support of evolutionary growth. One of the critical challenges is the practicability of combining various methods. Focusing on a socio-technical process proves to be an appropriate approach to integrate technical features with corresponding organizational measures.

Keywords: Socio-technical design; Methods; Process design (search for similar items in EconPapers)
Date: 2016
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Persistent link: https://EconPapers.repec.org/RePEc:spr:lnichp:978-3-319-38974-5_17

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DOI: 10.1007/978-3-319-38974-5_17

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