Empowering IT Organizations’ Capabilities of Emerging Technology Integration Through User Participation in Innovations Based on IT

Nabil Georges Badr ()
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Nabil Georges Badr: Grenoble Graduate School of Business

A chapter in Digitally Supported Innovation, 2016, pp 11-33 from Springer

Abstract: Abstract To innovate their business models companies often rely on emerging technologies in IT. Disruption introduced by emerging IT affects the stability of the IT services, and the ability of IT organizations to sustain the continuity of services required by the business. Thus, IT organizations are perceived as a hindrance rather than an enabler to innovation. Through a systematic review of the literature, this paper shows that “user participation” writings focus mostly on the “client” of the technology and overlooks the capabilities needed to empower IT organizations capabilities to integrate innovations in IT. Through in-depth case studies in IT services companies, the research learns what mechanisms of user participation in IT innovation would enhance or improve these capabilities. Relating to the IT capabilities of exploitation and exploration, the results recommend some practices of collaboration and user participation that could enable IT organizations’ to more effectively integrate emerging technology in IT.

Keywords: IT organizational capabilities; Consequences of adoption; Consequences of IT diffusion; Obstacles to integration; IT learning capabilities; Emerging IT integration (search for similar items in EconPapers)
Date: 2016
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Persistent link: https://EconPapers.repec.org/RePEc:spr:lnichp:978-3-319-40265-9_2

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DOI: 10.1007/978-3-319-40265-9_2

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