Helping an Old Workforce Interact with Modern IT: A NeuroIS Approach to Understanding Technostress and Technology Use in Older Workers

Stefan Tams () and Kevin Hill ()
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Stefan Tams: HEC Montréal
Kevin Hill: HEC Montréal

A chapter in Information Systems and Neuroscience, 2017, pp 19-26 from Springer

Abstract: Abstract Older workers (defined here as 60 years of age and over) are experiencing major problems using modern information technologies (IT). These problems include greater anxiety and more stress when using IT. The proliferation of interruptions mediated by IT is especially problematic for them. Thus, this research has four objectives: (1) to develop a research model explaining which broad-spectrum cognitive mechanisms mediate the impact of age on stress in today’s interruption age, (2) to explain the importance of having interruptions appear at predictable locations on the screen so as to help older workers use IT with greater ease and efficacy, (3) to explain the importance of using calm interruptions (i.e., no animation or aural alert) to help older workers be less stressed and more productive members of the organizations they work for, and (4) to offer practical, concrete guidance regarding interruption design and organization to software engineers and managers.

Keywords: Interruptions; Technostress; Stress; Age; Older workers (search for similar items in EconPapers)
Date: 2017
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Persistent link: https://EconPapers.repec.org/RePEc:spr:lnichp:978-3-319-41402-7_3

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DOI: 10.1007/978-3-319-41402-7_3

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