A Conceptual Investigation of Maintenance Deferral and Implementation: Foundation for a Maintenance Lifecycle Model

Christopher Savage (), Karlheinz Kautz () and Rodney J. Clarke ()
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Christopher Savage: University of Wollongong
Karlheinz Kautz: Royal Melbourne Institute of Technology (RMIT) University
Rodney J. Clarke: University of Wollongong

A chapter in Complexity in Information Systems Development, 2017, pp 1-16 from Springer

Abstract: Abstract Despite the fact that society and organizations rely heavily on Information Systems (IS) and software, the maintenance of vendor-supplied IS, in particular standard package software has gained little attention within the academic literature. This paper presents a conceptual study of the current state of research concerning the reasons for deferral and performance of vendor-supplied maintenance by the purchasing organization. These reasons have so far neither been investigated together nor from that perspective. Based on a systematic literature review and taking the purchaser’s viewpoint, reasons for maintenance deferral and performance are identified from the literature. They build the groundwork and foundation for a Maintenance Lifecycle Model that provides a starting point to research vendor-supplied maintenance from the customer’s point of view.

Keywords: Maintenance deferral; Maintenance lifecycle model (search for similar items in EconPapers)
Date: 2017
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Persistent link: https://EconPapers.repec.org/RePEc:spr:lnichp:978-3-319-52593-8_1

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DOI: 10.1007/978-3-319-52593-8_1

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