The Digital Employee Experience: Discovering Generation Z

Chiara Meret (), Silvia Fioravanti (), Michela Iannotta () and Mauro Gatti
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Chiara Meret: Sapienza University of Rome
Silvia Fioravanti: Sapienza University of Rome

A chapter in Digital Technology and Organizational Change, 2018, pp 241-256 from Springer

Abstract: Abstract Nowadays, organizations face the co-presence of three generations of workers (“baby boomers”, Xers and Yers). However, another generation will join the workforce in the next years: the generation Z. Accordingly, companies must be able to understand their characteristics and expectations, in order to manage their generation mix. This study aims to fulfill a consistent gap in the extant literature, also providing important managerial implications, when formulating three propositions: (a) there are specific aspects which Zers give more importance when choosing their job; (b) the use of technology and the typology of technological devices characterize the digital employee experience of the generation Z; and (c) the entry of the new generation of workers has an impact on diversity management practices within organizations. After a comprehensive review of the literature, we analyze and discuss the results of a survey among 298 young people, belonging to the generation Z. The findings reveal both a universal profile of the future generation of workers, together with their digital behaviors.

Keywords: Generation Z; Digitalization; Diversity management; Aging; HRM (search for similar items in EconPapers)
Date: 2018
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Persistent link: https://EconPapers.repec.org/RePEc:spr:lnichp:978-3-319-62051-0_20

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DOI: 10.1007/978-3-319-62051-0_20

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