The Paradigm Shift of Living Labs in Service Co-creation for Smart Cities: SynchroniCity Validation

Francesca Spagnoli (), Shenja van der Graaf () and Martin Brynskov ()
Additional contact information
Francesca Spagnoli: imec-SMIT-VUB
Shenja van der Graaf: imec-SMIT-VUB
Martin Brynskov: Aarhus University

A chapter in Organizing for Digital Innovation, 2019, pp 135-147 from Springer

Abstract: Abstract In the literature there are many definitions of co-creation and several disciplines are involved within this approach, especially co-design, participatory design and open innovation. Co-creation has been linked with many tools and platforms, without a coherent framework and specific guiding principles to follow, especially within the smart cities’ context for developing new services. For this reason, it is required to clearly define which are the methods and digital tools that cities should pursue to fully exploit the potential of these platforms in terms of enhancing global collaborations. Starting from the review of the literature on participatory design, co-creation and open innovation, the paper aims to discuss the role of Living Labs in supporting service design for smart cities, by providing an effective approach for involving stakeholders in real life experimentation through digital platforms. The evaluation has taken into account the current use of co-creation approaches by eight smart cities involved in the SynchroniCity project, and considered as the current best practices in Europe. The analysis focused on timing, stakeholders, activities for involving citizens, rewarding systems, tools and metrics used to investigate the success of their implementation. Ten methods and twelve tools have been selected as the one best supporting smart cities in service design and their real application has been investigated through an online questionnaire and in depth interviews to the cities. As a result of the study, Living Lab has resulted as the most used and effective method for the smart cities in the EU for service design.

Keywords: Smart cities; Internet of things; Co-creation; Participatory design; Living labs; Service design (search for similar items in EconPapers)
Date: 2019
References: Add references at CitEc
Citations: View citations in EconPapers (1)

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:lnichp:978-3-319-90500-6_11

Ordering information: This item can be ordered from
http://www.springer.com/9783319905006

DOI: 10.1007/978-3-319-90500-6_11

Access Statistics for this chapter

More chapters in Lecture Notes in Information Systems and Organization from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().