Designing e-Business for SMEs: Drawing on Pragmatism

Paolo Depaoli () and Stefano Za ()
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Paolo Depaoli: Sapienza University of Rome
Stefano Za: LUISS Guido Carli, University

A chapter in Organizing for Digital Innovation, 2019, pp 237-246 from Springer

Abstract: Abstract Investments in information technology related to the e-business adoption represent often crucial decisions for small and medium sized enterprises (SME). Therefore e-business design and implementation are key factors in minimizing risks and in promoting valuable outcomes. However, there is an inclination in the IS literature to adopt approaches and models that have been criticized for their techno-centric and mechanistic character. Here a pragmatist perspective is adopted “that allows for conceiving of technological and social aspects of work practices in an integrated way” (Alonso-Mendo et al in Eur J Inf Syst 18(3):264–279, 2009 [1, p. 40]). Given that e-business is distinguished by different levels of information exchanges among both the actors of the firm and its suppliers and customers, the paper proposes an interaction-based model to orientate both entrepreneurs’ choices and designers’ research and practice.

Keywords: e-Business; SMEs; Maturity model; Digital and non-digital interaction; Pragmatism (search for similar items in EconPapers)
Date: 2019
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Persistent link: https://EconPapers.repec.org/RePEc:spr:lnichp:978-3-319-90500-6_18

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DOI: 10.1007/978-3-319-90500-6_18

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