What Kind of Benefits Different Stakeholders Can Expect and Obtain from HRIS Implementations: An Italian Case Study

Aizhan Tursunbayeva (), Raluca Bunduchi (), Massimo Franco () and Claudia Pagliari ()
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Aizhan Tursunbayeva: University of Edinburgh
Raluca Bunduchi: University of Edinburgh
Massimo Franco: University of Naples Federico II
Claudia Pagliari: University of Edinburgh

A chapter in Organizing for Digital Innovation, 2019, pp 39-48 from Springer

Abstract: Abstract Introducing IT-enabled transformational change in the public sector can be complex and challenging. Documentary analysis and in-depth interviews were used to study the introduction of a Human Resource Information System (HRIS) in one Italian regional healthcare organisation (RHO). Drawing on existing HRIS benefit models, we examined the types of benefit envisaged by different stakeholders and how these were realised in practice, along with unintended outcomes. Analysis revealed that the RHO had derived value from the implementation project, whilst demonstrating variations in expected and realised benefits between different categories of employee and co-dependencies between different types of benefit. We propose an extended and empirically-informed model of expected and realized benefits from HRIS in health organizations, which takes account of these interdependencies and differences.

Keywords: Benefits; Human resource management; Information systems; Human resource information systems (search for similar items in EconPapers)
Date: 2019
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DOI: 10.1007/978-3-319-90500-6_4

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