Analysis of the Critical Success Factors for ERP Systems Implementation in U.S. Federal Offices

Asmamaw A. Mengistie (), Dennis P. Heaton () and Maxwell Rainforth ()
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Asmamaw A. Mengistie: The MIL Corp
Dennis P. Heaton: Maharishi University of Management
Maxwell Rainforth: Maharishi University of Management

A chapter in Innovation and Future of Enterprise Information Systems, 2013, pp 183-198 from Springer

Abstract: Abstract Enterprise Resource Planning (ERP) system implementation is a complex information technology project that integrates organization-wide operations. Prior surveys have reported perceptions about factors which are critical to ERP implementation success. But no prior research has empirically tested the relationship between ERP implementation factors (IFs) as independent variables and project success indicators as dependent variables. In the present study the research questions were: (1) is there a statistically significant relationship between an identified set of implementation factors for ERP projects and the empirically reported success indicators? (2) Do specific individual factors predict the level of success? Paper and online surveys were collected from 92 senior level ERP project participants—CIOs, project managers, executives and consultant/developers with experience on Federal ERP implementation projects. The study provided descriptive survey results for ERP implementation success and perceived effectiveness of implementation factors in the environment of U.S. Federal government ERP projects.

Keywords: Entreprise resource planning; Implementation; Government; Project success (search for similar items in EconPapers)
Date: 2013
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DOI: 10.1007/978-3-642-37021-2_15

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