Introducing AI General Practitioners to Improve Healthcare Services

Haoyu Liu () and Ying-Ju Chen
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Haoyu Liu: City University of Macau
Ying-Ju Chen: Hong Kong University of Science and Technology

A chapter in AI and Analytics for Smart Cities and Service Systems, 2021, pp 55-64 from Springer

Abstract: Abstract Artificial intelligence (AI) is being prevalently adopted in healthcare. Its contributions are witnessed in a range of services, including prognosis, diagnosis, and treatment, as well as in expanding the availability of clinical expertise. This paper studies the impact of an AI general practitioner on healthcare service systems, particularly physicians’ workloads and patients’ waiting times. We compare the service system with the AI general practitioner to the traditional two-tier service system, where the first level serves as a gatekeeper for the second level. The results provide valuable insights and implications for public policy on adopting AI in hospitals from an operational perspective.

Keywords: Artificial intelligence; Gatekeeper; Healthcare; Service systems (search for similar items in EconPapers)
Date: 2021
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DOI: 10.1007/978-3-030-90275-9_5

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