Effects of Boundary-Spanning Roles and Interface Management Practices on Inter-organizational Communication in Construction Projects: Perspective of the Owner

Lisha Wu (), Yujia Weng (), Wenxin Shen () and Wenzhe Tang ()
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Lisha Wu: Beijing Jiaotong University
Yujia Weng: Beijing Jiaotong University
Wenxin Shen: Beijing Jiaotong University
Wenzhe Tang: Tsinghua University

A chapter in Proceedings of the 26th International Symposium on Advancement of Construction Management and Real Estate, 2022, pp 361-371 from Springer

Abstract: Abstract Interface management (IM) has been viewed as an emerging strategy for improving communication in construction projects. The implementation of IM involves boundary-spanning roles across organizations. However, previous studies shed little light on how boundary spanners and IM practices facilitate inter-organizational communication in construction projects. Built on boundary-spanning theory, this paper aims to empirically investigate the relationships between different IM practices and boundary-spanning roles, and their impacts on inter-organizational communication effectiveness in construction project networks. Using data from eight large-scale construction projects in Ningxia that are managed by the same owner, a social network analysis was performed to examine the structural characteristics of inter-organizational communication networks. Results show that both boundary-spanning roles and IM practices have positive effects on inter-organizational communication effectiveness. These findings provide insights for developing strategies to improve inter-organizational communication.

Keywords: Social network analysis; Communication; Interface management; Boundary-spanning (search for similar items in EconPapers)
Date: 2022
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Persistent link: https://EconPapers.repec.org/RePEc:spr:lnopch:978-981-19-5256-2_29

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DOI: 10.1007/978-981-19-5256-2_29

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