Business Process Management Cases

Brocke, Jan vom; Mendling, Jan

Business Process Management Cases

Edited by Jan vom Brocke () and Jan Mendling ()

in Management for Professionals from Springer

Date: 2018
ISBN: 978-3-319-58307-5
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Chapters in this book:

Frameworks for Business Process Management: A Taxonomy for Business Process Management Cases: Jan Brocke and Jan Mendling
How to Move from Paper to Impact in Business Process Management: The Journey of SAP: Corinne Reisert, Sarah Zelt and Joerg Wacker
Developing and Implementing a Process-Performance Management System: Experiences from S-Y Systems Technologies Europe GmbH—A Global Automotive Supplier: Josef Blasini, Susanne Leist and Werner Merkl
Establishment of a Central Process Governance Organization Combined with Operational Process Improvements: Christian Czarnecki
BPM Adoption and Business Transformation at Snaga, a Public Company: Critical Success Factors for Five Stages of BPM: Andrej Kovačič, Gregor Hauc, Brina Buh and Mojca Indihar Štemberger
Enabling Flexibility of Business Processes Using Compliance Rules: The Case of Mobiliar: Thanh Tran Thi Kim, Erhard Weiss, Christoph Ruhsam, Christoph Czepa, Huy Tran and Uwe Zdun
Comprehensive Business Process Management at Siemens: Implementing Business Process Excellence: Bartosz Woliński and Saimir Bala
People-Centric, ICT-Enabled Process Innovations via Community, Public and Private Sector Partnership, and e-Leadership: The Case of the Dompe eHospital in Sri Lanka: Wasana Bandara, Rehan Syed, Bandula Ranathunga and K. B. Sampath Kulathilaka
Fast Fish Eat Slow Fish: Business Transformation at Autogrill: Stijn Viaene and Joachim Bergh
The NESTT: Rapid Process Redesign at Queensland University of Technology: Michael Rosemann
Kiss the Documents! How the City of Ghent Digitizes Its Service Processes: Amy Looy and Sabine Rotthier
Application of the Design Thinking Approach to Process Redesign at an Insurance Company in Brazil: José Ricardo Cereja, Flavia Maria Santoro, Elena Gorbacheva and Martin Matzner
Collaborative BPM for Business Transformations in Telecommunications: The Case of “3”: Thomas Karle and Kurt Teichenthaler
Process Management in Construction: Expansion of the Bolzano Hospital: Elisa Marengo, Patrick Dallasega, Marco Montali, Werner Nutt and Michael Reifer
Exposing Impediments to Insurance Claims Processing: Robert Andrews, Moe Wynn, Arthur H. M ter Hofstede, Jingxin Xu, Kylie Horton, Paul Taylor and Sue Plunkett-Cole
Mining the Usability of Process-Oriented Business Software: The Case of the ARIS Designer of Software AG: Tom Thaler, Sabine Norek, Vittorio Angelis, Dirk Maurer, Peter Fettke and Peter Loos
Improving Patient Flows at St. Andrew’s War Memorial Hospital’s Emergency Department Through Process Mining: Robert Andrews, Suriadi Suriadi, Moe Wynn, Arthur H. M. ter Hofstede and Sean Rothwell
CrowdStrom: Analysis, Design, and Implementation of Processes for a Peer-to-Peer Service for Electric Vehicle Charging: Martin Matzner, Florian Plenter, Jan H. Betzing, Friedrich Chasin, Moritz Hoffen, Matthias Löchte, Sarah Pütz and Jörg Becker
Enabling Flexible Laboratory Processes: Designing the Laboratory Information System of the Future: Christoph Duelli, Robert Keller, Jonas Manderscheid, Andreas Manntz, Maximilian Röglinger and Marco Schmidt
Managing Environmental Protection Processes via BPM at Deutsche Bahn: Ingo Rau, Iris Rabener, Jürgen Neumann and Svetlana Bloching
Hybrid Process Technologies in the Financial Sector: The Case of BRFkredit: Søren Debois, Thomas Hildebrandt, Morten Marquard and Tijs Slaats
Business Process Management in the Manufacturing Industry: ERP Replacement and ISO 9001 Recertification Supported by the icebricks Method: Jörg Becker, Nico Clever, Justus Holler and Maria Neumann
Why Are Process Variants Important in Process Monitoring? The Case of Zalando SE: Matthias Schrepfer, Matthias Kunze, Gunnar Obst and Juliane Siegeris
Adoption of RFID Technology: The Case of Adler—A European Fashion Retail Company: Roland Leitz, Andreas Solti, Alexander Weinhard and Jan Mendling
Automate Does Not Always Mean Optimize: Case Study at a Logistics Company: Jan Suchy, Milan Suchy, Michal Rosik and Agnes Valkova
Integrate Your Partners into Your Business Processes Using Interactive Forms: The Case of Automotive Industry Company HEYCO: Bernhard Schindlbeck and Peter Kleinschmidt
Leading 20,000+ Employees with a Process-Oriented Management System: Insights into Process Management at Lufthansa Technik Group: Mirko Kloppenburg, Janina Kettenbohrer, Daniel Beimborn and Michael Bögle
“Simply Modeling”: BPM for Everybody-Recommendations from the Viral Adoption of BPM at 1&1: Florian Imgrund, Christian Janiesch and Christoph Rosenkranz
Supporting Process Implementation with the Help of Tangible Process Models: Thomas Russack and Susanne Menges
Business Process Modeling of a Quality System in a Petroleum Industry Company: John Krogstie, Merethe Heggset and Harald Wesenberg
Business Process Management in German Institutions of Higher Education: The Case of Jade University of Applied Science: Jan Bührig, Thorsten Schoormann and Ralf Knackstedt
Exploring the Influence of Organizational Culture on BPM Success: The Experience of the Pernambuco Court of Accounts: Carina Alves, Iveruska Jatobá, George Valença and Glória Fraga

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DOI: 10.1007/978-3-319-58307-5

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