An Insight to Aviation: Rostering Ground Personnel in Practice

Manuel Kutschka () and Jörg Herbers ()
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Manuel Kutschka: INFORM GmbH
Jörg Herbers: INFORM GmbH

A chapter in Operations Research Proceedings 2014, 2016, pp 349-355 from Springer

Abstract: Abstract Numerous dynamic, interdependent processes exist at an airport. These processes are highly affected by uncertain events as changing flight schedules, delays, or weather conditions. Naturally a flexible workforce management is needed to support such operation. Airlines, airports, and ground handlers provide the necessary workforce to meet this demand. But legal requirements, union agreements and company policies define the flexibility of workforce planning and utilization in practice. Nevertheless a valid (monthly) roster matching the supply with demand under all these requirements has to be prepared usually several weeks before the day of operation. In this paper we discuss the optimization challenges to create monthly rosters for ground personnel at an airport. We give examples of typical constraints, point out characteristics of different work areas at an airport, and how this affects the rostering. Further we present how rostering is solved by our branch-and-price solution methodology in practice. Using this approach, we report on our real world experience with optimized rostering in airport ground handling.

Keywords: Mixed Integer Programming Formulation; Flight Schedule; Union Agreement; Passenger Service; Workforce Management (search for similar items in EconPapers)
Date: 2016
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DOI: 10.1007/978-3-319-28697-6_49

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