The Use of Web 2.0 to Transform Public Services Delivery: The Case of Spain

Carmen Caba Pérez (), Manuel Pedro Rodríguez Bolívar () and Antonio Manuel López Hernández ()
Additional contact information
Carmen Caba Pérez: University of Almería
Manuel Pedro Rodríguez Bolívar: University of Granada
Antonio Manuel López Hernández: University of Granada

Chapter Chapter 4 in Web 2.0 Technologies and Democratic Governance, 2012, pp 41-61 from Springer

Abstract: Abstract In almost all countries, one of the main goals of e-Strategies has been to enable the provision of interactive online services. The development of new technologies, using Web 2.0 technology, is transforming the delivery of public sector services and better meeting citizens’ expectations. Web 2.0 applications have brought about a dramatic change in the role played by users, who can now participate much more proactively in the field of service delivery by the public sector. The European Union in general and Spain’s public administration in particular are formulating public policies and legal frameworks to introduce Web 2.0 technologies into the area of public sector service delivery, in order to personalize and to improve access to and the quality of public sector services. This chapter gives an overview of public policies and legal frameworks at a regional public administration level in Spain, analyzing how regional governments are applying these policies to the provision of public sector services. Our fundamental aim is to present the current state of the introduction and use of Web 2.0 technologies in the public sector in Spain. In addition, we analyze the main determinants of the use of Web 2.0. tools in this respect, and investigate the particularities of Web 2.0 administration as a new strategy for innovation in the management of public sector services, in terms of improving efficiency and the capacity for interaction between citizens and the administration, in a framework of ongoing modernization of the public sector in Spain.

Keywords: Social Network; Public Service; Regional Government; Public Administration; Independent Agency (search for similar items in EconPapers)
Date: 2012
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:paitcp:978-1-4614-1448-3_4

Ordering information: This item can be ordered from
http://www.springer.com/9781461414483

DOI: 10.1007/978-1-4614-1448-3_4

Access Statistics for this chapter

More chapters in Public Administration and Information Technology from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().