Implementing e-Services in Spanish Regional Government: A Case Study

Maria del Mar Gálvez-Rodríguez (), Carmen Caba-Pérez () and Antonio López-Hernández ()
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Maria del Mar Gálvez-Rodríguez: University of Almeria
Carmen Caba-Pérez: University of Almeria
Antonio López-Hernández: Faculty of Business Economics, University of Granada

Chapter Chapter 11 in Government e-Strategic Planning and Management, 2014, pp 205-226 from Springer

Abstract: Abstract The chapter examines and discusses the approach taken by a regional government to implement e-government as a means of providing e-services, thus enhancing accountability and performance management Specifically, the purpose of this chapter is to acquire a fundamental understanding of how e-services are adopted within regional governments in Spain and to determine precisely which factors have most impact on their adoption. Furthermore, we identify critical success factors (CSF) for innovation and the adoption of e-services in Andalusia, the most populated region of Spain. Our analysis of this case study identifies nine CSFs in the adoption of e-services in Andalusia.

Keywords: Regional governments; e-Service; Strategic; Implementation; Critical success factors (search for similar items in EconPapers)
Date: 2014
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Persistent link: https://EconPapers.repec.org/RePEc:spr:paitcp:978-1-4614-8462-2_11

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DOI: 10.1007/978-1-4614-8462-2_11

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