Managing e-Government: Stakeholder View from the Administration Service Developers

Tommi Inkinen () and Maria Merisalo ()
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Tommi Inkinen: University of Helsinki
Maria Merisalo: University of Helsinki

Chapter Chapter 10 in Measuring E-government Efficiency, 2014, pp 171-189 from Springer

Abstract: Abstract Collaborative models for arranging electronic online services have become an important supplement to the traditional in-house provision within government. This chapter analyzes stakeholder view on e-government from the public sector management. The chapter applies target group interviews from 15 representatives working on the “electronic services and democracy” (SADe) program. Three main discourses are interpreted. They are efficiency and e-government, e-government as a tool for improving democracy and participation, and potentials for cross-sectional transforming government. There are a number of problems to be solved before the easily accessible single-platform service interfaces are realized. The main questions concern the role of private sector involvement, privacy and data security, and legislation. Additionally, the transformations in the working cultures of governmental organizations provide challenges for automation and management.

Keywords: Public Sector; Service Provision; Intellectual Property Right; Citizen Participation; Administrative Process (search for similar items in EconPapers)
Date: 2014
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Persistent link: https://EconPapers.repec.org/RePEc:spr:paitcp:978-1-4614-9982-4_10

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DOI: 10.1007/978-1-4614-9982-4_10

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