Systemic Patterns of Practice to Improve e-Government Evaluation

José-Rodrigo Córdoba ()
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José-Rodrigo Córdoba: University of London

Chapter Chapter 2 in Measuring E-government Efficiency, 2014, pp 9-24 from Springer

Abstract: Abstract e-Government is now a worldwide and complex phenomenon. A dominant view of how it should be evaluated focuses on assessing both e-Government evolution and use. Questions about the purposes and contributions of e-Government to societal improvement are being excluded from the evaluation. In this chapter a case study of Colombia is used to gain insights into the challenges faced by evaluators. With these insights and using systems thinking as a body of knowledge, three (3) conceptual patterns of practice are defined to help stakeholders engage with evaluation activities and positively improve the influence of e-Government in society.

Keywords: Government Organisation; Ethical Purpose; Conceptual Lens; Colombian Government; Evaluation Stakeholder (search for similar items in EconPapers)
Date: 2014
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Persistent link: https://EconPapers.repec.org/RePEc:spr:paitcp:978-1-4614-9982-4_2

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DOI: 10.1007/978-1-4614-9982-4_2

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