Living Apart Together? Discussing the Different Digital Worlds in City Government

Evert-Jan Mulder ()
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Evert-Jan Mulder: RED PLUME, Digital Transformation Public Sector

Chapter 13 in Smart Cities and Smart Governance, 2021, pp 289-302 from Springer

Abstract: Abstract The concept of the smart city is growing in popularity and is receiving a lot of interest worldwide. An important characteristic of the smart city is the deployment and use of ICTs. Although the interest from research and practice for the new “smart cities” is understandable and justifiable, it is important that the broader context of the use of ICTs by city governments is taken into account. Namely, three different ICT landscapes develop within city governments: information systems (IS) for the back office, the front office, and the smart city. Each of these landscapes has its own dynamic, organizational setting, and added value for the organization. For the efficiency and effectiveness of the innovation strategy of city governments, it is important to develop an overarching vision and approach to the use of ICTs. In this way, integration of the different landscapes will be guaranteed in the future. In this chapter, we describe various models that are used to characterize the use of ICTs within city governments, and we present an overarching model for the use of ICTs within the back office, the front office, and the smart city. We then discuss the added value and the application of an integrated approach from different perspectives.

Keywords: City government; Digital world; ICT landscape; Innovation strategy; ICT use by city government (search for similar items in EconPapers)
Date: 2021
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Persistent link: https://EconPapers.repec.org/RePEc:spr:paitcp:978-3-030-61033-3_13

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DOI: 10.1007/978-3-030-61033-3_13

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