Understanding the Impact of Public Policy Context on the Implementation Orientation for the Digital Transformation of Interoperable Public Services

Raul M. Abril () and Joep Crompvoets ()
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Raul M. Abril: European Commission
Joep Crompvoets: KU Leuven Public Governance Institute

A chapter in Scientific Foundations of Digital Governance and Transformation, 2022, pp 275-302 from Springer

Abstract: Abstract The orientation of how to implement digital public servicesPublic services is a relevant subject. Anecdotal evidence indicates that a wrong orientation for the implementation is a root cause for failing digital public services. Therefore, it is important to understand the impact of implementation choices in the digitalisationDigitalisation of public services. This is a relevant subject in digital governanceDigital governance. However, current knowledge about this impact is still very limited. This chapter aims to fill this gap by focussing on interoperable digital public services. In this context, the IDPSIO model is developed to provide help understanding the implementation impact from different angles. The development of the model is based on the review of relevant theories and key concepts related to public policy contextPublic policy context, interoperabilityInteroperability and implementation orientations. IDPSIO stands for interoperable digital public services implementation orientationImplementation Orientation. This model recognises four implementation orientations for the digitalisation of interoperable public services: integration, technology, governance, and legal. The model has been applied and tested in ten interoperable digital public services across the European Union (EU) as case studies. The main findings are that the impact of the implementation orientation of interoperable digital public services can be theorised, and the chosen implementation orientation has a significant impact.

Keywords: Public services; Digital governance; Public policy; Interoperability; Implementation orientation (search for similar items in EconPapers)
Date: 2022
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Persistent link: https://EconPapers.repec.org/RePEc:spr:paitcp:978-3-030-92945-9_11

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DOI: 10.1007/978-3-030-92945-9_11

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