Understanding Digital Transformation in Government

Frank Danielsen (), Leif Skiftenes Flak () and Øystein Sæbø ()
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Frank Danielsen: University of Agder
Leif Skiftenes Flak: University of Agder
Øystein Sæbø: University of Agder

A chapter in Scientific Foundations of Digital Governance and Transformation, 2022, pp 151-187 from Springer

Abstract: Abstract The term “digital transformation” has captured the attention of practitioners and academics over the past few years. However, while the term is increasingly being used, conceptual clarity is still needed, especially in the context of governmentGovernment and public organizationsPublic organizations. While public and private organizations share several similarities, they also differ in important areas. Public organizations’ goals, values, and strategies are often focused on increasing public good instead of increasing revenue. Therefore, more research is required to understand digital transformation in the context of government and public organizations. In this chapter, we explore digital transformation and, based on a literature review, we conceptualize the terms “digitizationDigitization”, “digitalizationDigitalization”, and “digital transformationDigital transformation” and discuss how these can be understood in the context of the public sectorPublic sector. Finally, we propose a model of digitization, digitalization, and digital transformation and suggest how these terms are conceptually related.

Date: 2022
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Persistent link: https://EconPapers.repec.org/RePEc:spr:paitcp:978-3-030-92945-9_7

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DOI: 10.1007/978-3-030-92945-9_7

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