An Integrated Framework to Evaluate Information Systems Performance in High-Risk Settings: Experiences from the iTRACK Project

Ahmed A. Abdelgawad () and Tina Comes ()
Additional contact information
Ahmed A. Abdelgawad: University of Agder
Tina Comes: TU Delft

A chapter in Disaster Management and Information Technology, 2023, pp 147-180 from Springer

Abstract: Abstract Evaluation and testing are significant steps in developing any information system. More attention must be devoted to these steps if the system is to be used in high-risk contexts, such as the response to conflict disasters. Several testing methodologies are designed to guarantee that software fulfills technology requirements; others will assure usability and usefulness. However, there is currently no integrated evaluation framework with agreed standards that bring together the three elements: technology requirements, usability, and usefulness. This gap constitutes a barrier to innovation and imposes risks to responders or affected populations if the technology is introduced without proper testing. This chapter aims to close this gap. Based on a review of evaluation methods and measurement metrics for information systems, we designed an integrated evaluation framework including standard metrics for code quality testing, usability methods, subjective usefulness questionnaires, and key performance indicators. We developed and implemented a reporting and evaluation system that demonstrates our evaluation framework within the context of the EU H2020 project iTRACK. iTRACK developed an integrated system for the safety and security of humanitarian missions. We demonstrate how our approach allows measuring the quality and usefulness of the iTRACK integrated system.

Keywords: Evaluation framework; Software quality testing; Requirements engineering; Usability; Usefulness; High risk; Humanitarian disaster (search for similar items in EconPapers)
Date: 2023
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:paitcp:978-3-031-20939-0_9

Ordering information: This item can be ordered from
http://www.springer.com/9783031209390

DOI: 10.1007/978-3-031-20939-0_9

Access Statistics for this chapter

More chapters in Public Administration and Information Technology from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().