Value Sensitive Design of Complex Product Systems

Andreas Ligtvoet (), Geerten de Kaa, Theo Fens, Cees Beers, Paulier Herder and Jeroen den Hoven
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Andreas Ligtvoet: Delft University of Technology
Geerten de Kaa: Delft University of Technology
Theo Fens: Delft University of Technology
Cees Beers: Delft University of Technology
Paulier Herder: Delft University of Technology
Jeroen den Hoven: Delft University of Technology

Chapter 8 in Policy Practice and Digital Science, 2015, pp 157-176 from Springer

Abstract: Abstract We increasingly understand technical artefacts as components of complex product systems. These systems are designed, built, maintained, and deprecated by stakeholders with different interests. To maintain interoperability between components, standards are being developed. The standardisation process itself is, however, also influenced by different stakeholders. In this chapter, we argue that a full, comprehensive overview of all relevant components of a system is increasingly difficult. The natural response to complex problems is to delve into details. We suggest that an opposite move towards a more abstract approach can be fruitful. We illustrate this by describing the development of smart meters in the Netherlands. A more explicit focus on the values that play a role for different stakeholders may avoid fruitless detours in the development of technologies. Policymakers would do well by not only addressing functional requirements but also taking individual and social values into consideration.

Keywords: Smart Grid; Economic Affair; Grid Operator; International Electrotechnical Commission; Technological Artefact (search for similar items in EconPapers)
Date: 2015
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Citations: View citations in EconPapers (4)

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DOI: 10.1007/978-3-319-12784-2_8

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