Implementing Smart Services in Moscow: The Integrated Mobile Platform

Evgeny Styrin () and Artem Kostyrko ()
Additional contact information
Evgeny Styrin: National Research University “Higher School of Economics”
Artem Kostyrko: National Research University “Higher School of Economics”

A chapter in Smarter as the New Urban Agenda, 2016, pp 225-241 from Springer

Abstract: Abstract The city of Moscow is a leading implementer of information and communication technologies (ICT) in public services. The high level of ICT and mobile penetration among Muscovites creates a strong demand for mobile and electronic services. This chapter will explore a case study involving the creation and development of Moscow’s integrated mobile platform (IMP). The case study illustrates ICT usage policy and the Moscow Government’s priorities in terms of delivering and providing access to mobile public services. The case study takes a framework approach to mobile platform development and is also based on the lean government concept. Key success factors in IMP development as well as challenges involved in the collaboration and coordination of various IMP stakeholders are also examined. The case study provides examples of mobile applications developed on the basis of the IMP. The governance decision-making process and regulatory framework for IMP management are examined as well. The IMP is interconnected with innovative front office systems such as the Moscow Public Services Portal and Open Data Portal.

Keywords: Mobile government; Mobile public services; Integrated mobile platform; Public services portal; Open data portal; Smart city (search for similar items in EconPapers)
Date: 2016
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:paitcp:978-3-319-17620-8_12

Ordering information: This item can be ordered from
http://www.springer.com/9783319176208

DOI: 10.1007/978-3-319-17620-8_12

Access Statistics for this chapter

More chapters in Public Administration and Information Technology from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().