Policymakers’ Perceptions on the Citizen Participation and Knowledge Sharing in Public Sector Delivery

Manuel Pedro Rodríguez Bolívar ()
Additional contact information
Manuel Pedro Rodríguez Bolívar: University of Granada

Chapter Chapter 3 in Social Media and Local Governments, 2016, pp 37-56 from Springer

Abstract: Abstract Public agencies are being pressured for innovation, driving service delivery towards a more personalized, outcome-driven, participative, efficient, and collaborative model. In this regard, social media has been told to be a potential powerful tool to support public engagement, intended as the improvement of public services and the establishment of relationships between government and citizens based on information sharing and dialogue. This chapter captures the perception of policymakers responsible of strategies for e-government in local governments with the aim at analyzing the following research questions: (a) Do policymakers think that Web 2.0 technologies promote the effective involvement of citizens in the improvement of public sector services? (b) Do policymakers think that Web 2.0 technologies promote the technological innovation in public services? and (c) Do policymakers think that Web 2.0 technologies promote the sharing knowledge needed to improve public sector services? To answer these research questions, an e-survey was sent to policymakers responsible of strategies for e-government in large Spanish local governments. Findings indicate that policymakers are prone for using Web 2.0 technologies to engage citizens in the process of public services delivery, but only making suggestions through consultations. No co-production or technological innovation is expected from citizens because they are expected to play a passive role more than an active one.

Keywords: Local Government; Public Service; Technological Innovation; Citizen Participation; Public Service Delivery (search for similar items in EconPapers)
Date: 2016
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:paitcp:978-3-319-17722-9_3

Ordering information: This item can be ordered from
http://www.springer.com/9783319177229

DOI: 10.1007/978-3-319-17722-9_3

Access Statistics for this chapter

More chapters in Public Administration and Information Technology from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().