Fostering Citizen Engagement

Rodrigo Sandoval-Almazán, Luis F. Luna-Reyes, Dolores E. Luna-Reyes, J. Ramon Gil-Garcia, Gabriel Puron-Cid and Sergio Picazo-Vela
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Rodrigo Sandoval-Almazán: Autonomous University of the State of Mexico
Luis F. Luna-Reyes: State University of New York
Dolores E. Luna-Reyes: Universidad de las Américas Puebla
J. Ramon Gil-Garcia: University at Albany, State University of New York
Gabriel Puron-Cid: Centro de Investigación y Docencia Económicas, A.C. (CIDE)
Sergio Picazo-Vela: Universidad de las Americas Puebla

Chapter Chapter 8 in Building Digital Government Strategies, 2017, pp 95-106 from Springer

Abstract: Abstract Governments have long attempted to actively engage with their citizens. With the advent of new communication tools fueled by the wide availability of Internet, two-way interaction between the public and government entities has become easier. However, just like with any other new tool, government agencies must learn how to incorporate social media platforms into their existing organization and how to use them effectively. The aim of this chapter is to present general principles for social media use in government related to general strategy, project implementation, organizational pitfalls, rules, and procedures for interaction. We expect that technologies will improve not only citizen engagement but also bureaucracy and cost efficiency of the government actions.

Date: 2017
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DOI: 10.1007/978-3-319-60348-3_8

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