Techniques for Reuse in Business Process Modeling in Public Administration

Wassim Derguech (), Edward Curry () and Sami Bhiri ()
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Wassim Derguech: Insight Centre for Data Analytics, National University of Ireland
Edward Curry: Insight Centre for Data Analytics, National University of Ireland
Sami Bhiri: ISIMM, University of Monastir

A chapter in Government 3.0 – Next Generation Government Technology Infrastructure and Services, 2017, pp 111-134 from Springer

Abstract: Abstract As part of the Smart Cities movement, public administrations are constantly in need to create new and innovative public services. Innovative services can be derived from exiting best practices. Reuse is a key enabler for cost effective customization of their processes for delivering effective and timely services. The literature exhibits a wide variety of techniques that can be applied. This paper conducts an analysis of major reuse-oriented process modeling techniques with respect to available means of maintainability, user support, compression rate gained when storing process models as well as traceability of modeling decisions. Furthermore, we empirically evaluated the technique of configuration-based process modeling to validate its applicability in modeling municipal processes.

Keywords: Public administration; Business process modeling; Innovative service; Configurable process model; Municipal processes; Smart Cities (search for similar items in EconPapers)
Date: 2017
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Persistent link: https://EconPapers.repec.org/RePEc:spr:paitcp:978-3-319-63743-3_5

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DOI: 10.1007/978-3-319-63743-3_5

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