A Systematic Literature Review on Social Media Analytics and Smart Tourism

Marlon-Santiago Viñan-Ludeña ()
Additional contact information
Marlon-Santiago Viñan-Ludeña: University of Granada

Chapter Chapter 25 in Smart Tourism as a Driver for Culture and Sustainability, 2019, pp 357-374 from Springer

Abstract: Abstract In recent years, the number of papers on how tourist use social media is increasing and is still being discussed. The main aim of this study is analyze the state of art by identifying the most important issues related to Social Media Analytics and Smart Tourism (SMAST) and offer some guidelines for future research through a Systematic Literature Review (SLR). The methodology used is based on collect, synthetize and analyze works published between 2014 and April 2018. This work is based on 45 papers obtained from three electronic databases, the result of this paper obtained twenty issues based on SMAST classified in four categories: (i) methodology of research, (ii) type of analysis, (iii) tourism current issues and (iv) social media type or platform. Furthermore, the top three of most popular issues obtained consist in: (1) works based in literature review, theoretical approach or explorative analysis; (2) Travel information, search or electronic word of mouth (eWOM), user-generated content (UGC) and (3) Social media activity analytics. The conclusion of this work emphasizes that the use of data generated by users in social networks and Smart Tourism are topics of great interest for researchers in tourism; challenges, opportunities and emerging approaches in SMAST are also presented.

Keywords: Social media analytics; Smart tourism; Systematic literature review; Theoretical analysis; Explorative analysis; Travel information; eWOM; Social media activity analytics; UGC (search for similar items in EconPapers)
JEL-codes: Z (search for similar items in EconPapers)
Date: 2019
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:prbchp:978-3-030-03910-3_25

Ordering information: This item can be ordered from
http://www.springer.com/9783030039103

DOI: 10.1007/978-3-030-03910-3_25

Access Statistics for this chapter

More chapters in Springer Proceedings in Business and Economics from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().