Emotional Intelligence of Employees in the Hospitality Sector: Exploring Its Effects on Job Satisfaction and Performance

Konstantinos Koronios (), Athanasios Kriemadis, Panagiotis Dimitropoulos, Ioannis Douvis, Andreas Papadopoulos and Genovefa Manousaridou
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Konstantinos Koronios: University of the Peloponnese
Athanasios Kriemadis: University of the Peloponnese
Panagiotis Dimitropoulos: University of the Peloponnese
Ioannis Douvis: University of the Peloponnese
Andreas Papadopoulos: University of the Peloponnese
Genovefa Manousaridou: Aristotle University of Thessaloniki

Chapter Chapter 35 in Smart Tourism as a Driver for Culture and Sustainability, 2019, pp 515-525 from Springer

Abstract: Abstract The aim of the present research is to explore the associations among the Emotional Intelligence, Job satisfaction and perceived job performance in hospitality industry. A survey instrument that included measures of job satisfaction, emotional intelligence and job performance was used to collect information from hotel employees. A case study method was used for the purpose of this research and 166 questionnaires from a hospitality organization were collected and analyzed. The findings revealed that the ability of an individual to regulate emotions and his mood has a positive and significant effect on job satisfaction as well as on his performance. Moreover, appraisal of emotions in others and social skills had also a positive impact on job satisfaction and performance.

Keywords: Hospitality industry; Emotional intelligence; Job satisfaction; Job performance (search for similar items in EconPapers)
JEL-codes: M12 Z30 (search for similar items in EconPapers)
Date: 2019
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Persistent link: https://EconPapers.repec.org/RePEc:spr:prbchp:978-3-030-03910-3_35

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DOI: 10.1007/978-3-030-03910-3_35

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